877-962-6847
Yahoo Top service

Customer Service


Ordering Methods
  • Order online with our safe and easy shopping cart.
    Ordering over the internet is safe, easy, and totally secure. When you place your order, you connect with Yahoo Store's secure server which protects your credit card and personal information.
    Internet Explorer users should see the LOCK (secure) symbol when you check out.
    Firefox users should see the unbroken key symbol when you check out.
  • Fax in your order: 540-785-8508
  • Email your order: Use our Contact Us page
  • Call in your order toll free: 877-962-6847


  • Are you a Purchasing Agent or an Engineer in need of a formal quotation?
    Please fax or email us the following information, and we will be happy to oblige:
  • Bill to address
  • Ship to address
  • Item (s) required
  • Quantities
  • Let us know if you are a government or an educational facility - You may be entitled to a discount.


  • Payment Methods

    For individuals:
  • VISA, Mastercard, Discover and American Express
  • PayPal
  • Cashiers checks, money orders, e-checks (through PayPal)
  • We do not accept personal checks


  • For companies and government:
  • All the above
  • Purchase Orders: Companies must fax or email a copy of their order, along with their standard credit reference sheet. Typically, this shows bank information and 3 trade references. References are not required for government agencies.
  • Overseas orders (all except the US and Canada): Wire Transfer. Contact us for bank information.


  • Shipping

    We ship products using the following delivery methods. Most product ships from stock. You will be notified if your choice is not in stock, and given a ship date, as well as the option to cancel or change your order.
  • UPS Ground ..................3-7 Days, depending on location
  • UPS 2nd Day Air
  • UPS Next Day Air


  • The map below shows travel time using UPS ground shipping.





    ** Please note - We are on the east coast. If you place a Next Day order at noon in California, UPS may have come and gone already here. If you like, you can call to verify whether your order can still ship the same day.

    Taxes

    We collect Virginia sales tax for personal orders shipped into Virginia.

    Returns and Refunds

  • Ultrasonic Jewelry Cleaners
    Jewelry Cleaners can be returned for any reason in the first 30 days after purchase for a full refund, used or not. After 30 days, and up to two years post purchase, malfunctioning units can be exchanged for new ones.
  • All other ultrasonic cleaners
    We accept returns of unused ultrasonic tanks within 15 days of delivery. Contact us before shipping for an RMA #. Include all original packing materials and documentation. Returns more than 15 days after shipment are subject to a 10% restocking fee. Upon receipt and inspection of returned equipment, a check or credit card refund will be issued for the amount of purchase, less shipping.

    Privacy Policy

  • WA Brown does not share customer information with other companies, affiliates or suppliers. This includes your name, address, financial info and sales history
  • We will NEVER share your email address with anyone, nor will we send you any email unrelated to your order(s) with us.
  • Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.











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