Shipping and Returns
UPS Ground shipping on ultrasonic cleaners from 1/2 to 8 gallons is free.
We ship products using the following delivery methods. Most product ships from stock. You will be notified if your choice is not in stock, and given a ship date, as well as the option to cancel or change your order.
** Please note - We are on the east coast. If you place a Next Day order at noon in California, UPS may have come and gone already here. If you like, you can call to verify whether your order can still ship the same day.
RETURNS & REFUNDS
Jewelry Cleaners can be returned for any reason in the first 30 days after purchase for a full refund, used or not. After 30 days, and up to two years post purchase, malfunctioning units can be exchanged for new ones.
We accept returns of unused ultrasonic tanks within 15 days of delivery. Contact us before shipping for an RMA #. Returns must Include all original packing materials and documentation. We do not accept returns more than 15 days after shipment.
Upon receipt and inspection of returned equipment, a check or credit card refund will be issued for the amount of purchase, less shipping. If your item is not in like new, sellable condition, it will be returned to you and no credit will be issued.
Refund and exchange requests will be reviewed on a case by case basis. These items are generally manufactured to spec. The manufacturer will determine whether an refund or exchange can be made.
We do not accept returns of chemical solutions or powders.
