Ordering, Payments, Shipping, and Returns
Ordering Methods
Order online with our safe and easy shopping cart. Ordering over the internet is safe, easy, and totally secure. When you place your order, we process it through a secure server which protects your credit card and personal information. We never see your card number, nor do we keep it on file.
Email your order: Use our Contact Us page or simply email your order to dave@usultrasonic.com
Call in your order: 877-962-6847
Are you a Purchasing Agent or an Engineer in need of a formal quotation?
Please email us the following information, and we will be happy to oblige:
Bill to address
Ship to address
Item (s) required
Quantities
Shipping Method
Let us know if you are a government or an educational facility - You may be entitled to a discount.
Payment Methods
For individuals:
VISA, Mastercard, Discover, American Express, and PayPal
We do not accept personal checks
For companies and government:
All the above, plus:
Purchase Orders: Companies must fax or email a copy of their order, along with standard credit and bank references to receive Net 30 Terms.
Overseas orders (all except the US and Canada):
Payment in advance via wire transfer, and a freight forwarder here in the US.
We will ship to your freight forwarder via UPS, anywhere in the 48 states.
Wire Routing Transit Number 121000248
SWIFT Code WFBIUS6S
Wells Fargo Bank
San Francisco CA
Acct 8411193322
US Ultrasonics LLC
Shipping:
We ship products using the following delivery methods. Most product ships from stock. You will be notified if your choice is not in stock, and given a ship date, as well as the option to cancel or change your order. Also, please remember that if you place your order late in the day, we may not get to it until the next morning.
UPS Ground ..................3-7 Days, depending on location
UPS 2nd Day Air - by close of business, 2 days after date of order
UPS Next Day Air - by close of business, day after order
We can ship on your UPS or Fedex account.
* We are in the EST time zone. Orders placed after 2 PM may not go out that day. Call to make sure.
* We do not ship Jewelry cleaners, liquids, and other consumer items outside the United States.
* Canadian orders require a UPS account number to take care of customs, duties, etc.
Returns and refunds
Ultrasonic Jewelry Cleaners
Jewelry Cleaners can be returned for any reason in the first 30 days after purchase for a full refund, used or not. After 30 days, and up to one year post purchase, malfunctioning units can be exchanged for new ones.
Tabletop ultrasonic cleaners
We accept returns of unused ultrasonic tanks within 15 days of delivery. Contact us before shipping for an RMA #. Include all original packing materials and documentation. Returns more than 15 days after shipment are subject to a 20% restocking fee. Upon receipt and inspection of returned equipment, a check or credit card refund will be issued for the amount of purchase, less shipping.
(ONCE WATER HITS THE TANK, THE UNIT IS USED. NO EXCEPTIONS!)
Industrial Ultrasonics, Sonifiers, and other specialty equipment
Refund and exchange requests will be reviewed on a case by case basis. These items are generally manufactured to spec. The manufacturer will determine whether an refund or exchange can be made.
Cleaning solutions
We do not accept returns of chemical solutions or powders.
